We offer implementation support and training for your in-house teams, along with ongoing technical software support. We are committed to helping guard your organisation against cyber attacks, and that starts with supporting your team.

Support & Maintenance

Huntsman Security’s software support and maintenance offering is focused on providing you with on-going feature enhancements, access to bug fixes and patches, and the opportunity to talk to a product specialist to resolve any product related difficulties.

Our technology is intelligently designed to enable operational flexibility within a systematic and highly efficient cyber security architecture.

As a Huntsman Security customer, you have a choice of three levels of Support depending on your needs and the product you are using:

  • Standard – business hours
  • Premium – extended hours
  • Customised support

Maintenance

Huntsman Security ordinarily releases up to two new versions of its core software per year, either as minor or major releases. The purpose of these releases is to provide customers with (i) updated versions of the software incorporating all interim patches, and (ii) any new features enhancing the functionality of the software.

Huntsman Security ordinarily releases up to two new versions of its core software per year, either as minor or major releases. The purpose of these releases is to provide customers with (i) updated versions of the software incorporating all interim patches, and (ii) any new features enhancing the functionality of the software.

Standard Support

Huntsman Security’s Standard Support provides you with phone and e-mail support during business hours, excluding gazetted public holidays, on an as requested basis, and includes:

  • Logging of calls via email or phone
  • Reporting of product faults
  • Problem identification
  • Access to patches and bug fixes
  • Product upgrades through the Maintenance program

Huntsman Security’s Standard Support provides you with phone and e-mail support during business hours, excluding gazetted public holidays, on an as requested basis, and includes:

  • Logging of calls via email or phone
  • Reporting of product faults
  • Problem identification
  • Access to patches and bug fixes
  • Product upgrades through the Maintenance program

Premium Support

Huntsman Security’s Premium Support service provides you with phone and e-mail support based on extended or global business hours. Lodgement of any Priority 1 issues is available 24×7. This level of support includes:

  • Logging of calls via email or phone
  • Reporting of product faults
  • Problem identification
  • Access to patches and bug fixes
  • Product upgrades through the Maintenance program

Huntsman Security’s Premium Support service provides you with phone and e-mail support based on extended or global business hours. Lodgement of any Priority 1 issues is available 24×7. This level of support includes:

  • Logging of calls via email or phone
  • Reporting of product faults
  • Problem identification
  • Access to patches and bug fixes
  • Product upgrades through the Maintenance program

Customised Support

Other support options can be customised for our customers.

Other support options can be customised for our customers.

Training Services

Huntsman Security offers a variety of training options in relation to its software solutions. These range from instructor-led programs for users and administrators to streamlined onboarding support for our less complex products.

Additionally, our comprehensive software documentation contains detailed instructions on the installation and use of Huntsman Security software.

Our training leaders operate from Sydney and Canberra, Australia, or London, England, so we can support you during your business hours, from either of our locations.

Find out more about Huntsman training

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