Operational resilience requirements are being rolled out across the UK and beyond. UK finance firms are required to improve their operational resilience in accordance with Financial Conduct Authority (FCA) Policy Statement PS21/3 (the Policy).

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In this paper we:

  • Explore the ongoing scenario testing techniques recommended in the Policy to maintain the operational resilience of the resources that underpin important business services.
  • Consider some of the reasons organisations who are pursuing improvements in their operational governance capabilities should investigate:
    • automating processes to reduce pressure on staff time and resources;
    • utilising data-driven solutions to improve the accuracy and relevance of information about operational controls;
    • increasing their line of sight to improve the quality of operational resilience information, and
    • complementing a top-down governance process with bottom-up evidence-based information to support reliable decision-making.


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