Our cyber security products span from our next gen SIEM used in the most secure government and critical infrastructure environments, to automated cyber risk reporting applications for commercial and government organisations of all sizes.
Managed security services provision, or Security as a Service (SaaS), is a highly competitive market with new entrants such as IT service providers looking to add security streams of revenue or through consultancies looking to drive continuous revenue from their existing client base. It is important to understand how multi-tenancy can help.
While there is revenue opportunity the margins can be slim; especially in the early stages, when the critical mass of customers has not been reached. This post explores how you can scale your managed security services business quickly.
The two biggest cost items in providing SaaS are the technology costs for the platforms that are used to provide the service, and cost for the people to actually run it. These are intrinsically linked because the degree to which technology helps users, or avoids duplication of effort, can have a major bearing on the resource side of the equation too.
The solution to the problem comes down to reducing the ratio of security operations team members and technology platforms to customers.
Multi-tenancy SIEMs enable MSSPs to operate one single technology platform e.g. SIEM and/or Security Analytics, with a single console for multiple customers. This drastically reduces the number of technology licences required for each active customer and also means that the security team has fewer platforms to monitor or navigate around.
Multi-tenancy SIEMs house the events and alerts for multiple customers in a single central, partitioned database with ALL configurations. This means the security team operators, analysts and investigators can view all customers and complete all investigations from a single console.
The technology costs – hardware and software – are much reduced, but the time spent logging into and out of systems, looking at separate dashboards or consoles, moving data from place to place to carry out reports is the biggest saving. Resources in cyber security are scarce enough, never mind having to manage 20 customers on 20 separate consoles, staff get burned out, there is no job satisfaction and the business doesn’t move forward.
Some SIEM vendors seek to solve the problem of multiple standalone SIEMs by way of a federated model. A federated SIEM is where alerts are forwarded to a single central console but the events that caused the alerts to occur (and are vital as part of the investigation and compliance reporting processes) remain in the individual customer SIEMs or in separate silos. In order to investigate an alert, you need access to the SIEM it was generated in and you still have multiple points of administration and configuration.
However, there is one overarching and significant weakness in this approach, you cannot cross-correlate for suspicious activities across your customer portfolio
Put simply, this means that if you detect a threat on one customer network you can’t automatically have the system you are using look to detect that across all other customers without manually creating a rule or alert to check for it in each case.
From the customer point of view, you know about an attacker targeting systems because you’ve seen it elsewhere, yet when it hits their network it still comes as a surprise to the monitoring system.
With a multi-tenant deployment, you have a single, core platform to coordinate all security operations and service activities; you can keep customer data silos separated with their own service levels, thresholds, policies and rules – but administer them all centrally.
Plus, you can share threat data and ensure that you don’t have to reinvent the wheel on investigations that are widespread Internet problems.
It saves time, effort and provides the opportunity to offer better and more responsive services.
If you’d like to explore how Huntsman Security’s multi-tenancy SIEM has helped its customers, read the case study at: https://www.huntsmansecurity.com/resource/case-studies/developing-managed-security-services/
Fine out more at: https://www.huntsmansecurity.com/products/next-gen-siem-mssp/
See our other blog post on how multi-tenancy can also help with the onboarding of customers to a security service.
The UK market has its own regulators, security standards and challenges. And while rulings from SEC in the US or the Australian Prudential Regulation Authority (APRA) in Australia don’t apply to UK companies, for the most part, the observations are undoubtedly relevant and the resulting advice instructive. It would be wrong to think UK financial […]Read more
<<< Part 2a: Australia’s Essential Eight: Beyond Endpoint Control <<< Part 2b: Activating UK NCSC & US NIST Guidelines: Beyond Endpoint Control Part 4: Systematic Measurement of Cyber Controls >>> As much as we invest into cyber security controls, external threats are inevitable. In a recent Notifiable Data Breaches Report from the Office of the […]Read more
Keen campers, scouts and even the Swiss Army know – that a good penknife is indispensable. This simple device has mitigated many a disaster at one point in time or another. Whether it’s to cut through a bit of string, tighten a screw or simply to solve the problem of no bottle opener in the […]Read more
Supply chain risk is an area of cyber security that demands the ongoing attention of every enterprise; because it can make the difference between being resilient or not. It’s no surprise that insurers warn that the vulnerability of supply chains is potentially a systemic risk that can quickly propagate across supply chain dominated industries. Organisations […]Read more
It took a “tripartite cyber assessment” by the Australian Prudential Regulation Authority (APRA) to identify that a sample of financial organisations had inadequate cyber security: poor security control management, a lack of business recovery planning and inadequate 3rd party risk assessment. Why were there gaps? Where is the failure? Clearly the common practice of unsubstantiated […]Read more
The discussion over data-driven vs qualitative cyber security assessment has been going for some time. Nowadays, it is at the top of the priority list for many security and senior executive teams. Managing cyber security has always been a noble ambition but without reliable measurement, the lack of actionable information makes evidence-based management decisions almost […]Read more
Attack Surface Management (ASM) characterises a business’s security risks as the monitoring and risk mitigation of a constantly changing and vulnerable “risk-surface”. Importantly, this attack surface extends to both internal and external assets and services. Some ASM solutions deliver clear visibility across both Internet facing and internal assets. Others do not. Instead, they assess external […]Read more
The UK Government has released its annual “Cyber Security Breaches Survey 2023”. It provides some valuable insights into how cyber security is currently being managed in the UK, by a range of organisations. It also speaks to how current competing economic priorities are impacting the effectiveness of some cyber security management efforts. The full report […]Read more
Solving the mismatch between cyber security reporting and directors’ requirements You are undoubtedly familiar with the headlines; you may have even become in part desensitised to them: ‘Cyber-attacks are increasingly damaging’, or ‘large amounts of personal data are most at risk’. The important take-away, however, is that modern day thieves can easily gain access to […]Read more
A system to address the untrustworthy security environment Zero trust approaches to security have been talked about for a while; but in recent times they have certainly gained more currency. As a model for protecting data and services, the simplicity of the concept is its biggest strength – assume, as a default position, there is […]Read more
Read by directors, executives, and security professionals globally, operating in the most complex of security environments.